본사위치 : Stuttgart, Germany.
Customer service Representative that will be the liaison between the company and its current financial customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries (inbound, Online, email and etc); keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound (90>) and outbound (10>) calls in a timely manner
Identify customersâ€™ needs, clarify information, research every issue and provide solutions
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets
Strong phone and verbal communication skills along with active listening (Must)
Previous experience in a customer support role (Must)
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Daimler AG is one of the world’s most successful automotive companies. With its divisions Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial Services, the Daimler Group is one of the biggest producers of premium cars and the world’s biggest manufacturer of commercial vehicles with a global reach. Daimler Financial Services provides financing, leasing, fleet management, insurance and innovative mobility services. Daimler sells its vehicles and services in nearly all the countries of the world and has production facilities on five continents. Its current brand portfolio includes, in addition to the world’s most valuable premium automotive brand, Mercedes-Benz, the brands smart, Freightliner, Western Star, BharatBenz, Fuso, Setra and Thomas Built Buses. In 2013, the Group sold 2.35 million vehicles and employed a workforce of 274,616 people; revenue totaled €118.0 billion and EBIT amounted to €10.8 billion.
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