• 고용형태

    정규직/계약직

  • 근무조건

    회사내규에 따름

  • 경력

    신입 ~ 경력

  • 연봉

    면접 후 결정

  • 등록날짜

    2019-05-01

  • 마감날짜

    채용시 마감
    (채용공고 참조)

Customer Care Executive (Call Center Management) 서울, 대한민국

채용모집 내용

본사위치 : New York, NY, United States.

Philip Morris Korea Inc. is currently seeking talented, business-savvy professionals to join its Customer Care team, based in Seoul, Korea. This is a unique opportunity to join a world-class multinational company and an industry leader in Korea in a role that will present you with outstanding professional challenges, diverse learning opportunities and career growth.

As part of dynamic Customer Care team, you will contribute to creating memorable customer service experience by developing and managing call center operations for RRP products. You will also analyze the Voice of Customers from multiple channels to contribute to understand their needs. You will also work with various stakeholders both in and out of the Company to establish effective and practical processes. You will have the opportunity to lead and execute Customer Care management plans, and be closely involved in the analysis and reporting of performance.

OPPORTUNITIES

Review and define productivity and quality issues of call centers on a regular basis
Review and monitor vendor performance, and define action plans to enhance call service quality
Ensure a customer-centric approach in all actions taken throughout the entire customer life cycle
Develop proactive service approach within processes to enhance consumer satisfaction
Professionally handle and help resolve escalated complaints from call centers, and ensure that processes comply with internal and external requirements

REQUIREMENTS

Bachelor’s or Master’s degree from University
At least 3 years of experience in CALL CENTER MANAGEMENT
Good command of written and spoken English and Korean
Experience in data analysis and reporting
Customer-oriented mindset
Strong time management and stress management skills

APPLICATION GUIDELINES

Click ‘Apply Now’ button and ‘Upload a File’ for new applicants
Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV_Gildong Hong)
Fill in basic information such as employment and education
Create password and submit application

BENEFITS & TERMS OF EMPLOYMENT

Contract Type : Permanent
Pension and Insurance : Retirement pension, National pension, Medical Insurance, Unemployment insurance, Occupational health and safety insurance
Medical check-up : Support the a comprehensive medical testing for employee and only one of employee’s family member
Benefits : Group life and accident insurance, Flexible Benefit, Flexible working hour
Work location : Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea


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Philip Morris International

서울 ,대한민국

Seize the future Today’s tobacco industry is in transition. It’s moving fast. Are you someone who loves a challenge? A self-starter who feeds off the buzz? Then working with the world’s leading tobacco company that is driving change presents an exciting opportunity. So much is changing. In the last few years, Philip Morris International has hired over 430 world class scientists and engineers and invested more than 2 bio USD to develop and scientifically assess a range of innovative products with the potential to reduce individual risk and population harm compared to continued smoking cigarettes. Those products, which we refer to as Reduced-Risk Products (RRPs) can answer demand from adult smokers who look for reduced-risk alternatives to cigarettes while helping to address public health concerns. Do you want to help lead a global revolution? This is your chance. New technologies will only accelerate the rate of change. The future is there for the making. Join us to see what part we can play. Looking for a sneak preview #insidePMI? Get the inside story on our social media sites. Facebook Twitter LinkedIn YouTube


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